Conditions of Sale

Orders

* Orders can be made via our on-line store; fax; email; phone or via a Paper Inklings Sales Representative.
* Orders are processed in order of receipt.
* A Pro-forma Invoice is raised upon receipt of order which confirms your order details, and is either emailed or faxed. Orders will not be despatched until payment has been received in full.
* There is a minimum opening order of $150 and a minimum re-order of $50.

Payment

* Payment can be made via Direct Deposit; Credit Card (Visa; Mastercard); Cheque/Moneyorder.
* If paying by Direct Deposit please use invoice number as the reference and fax or email payment receipt to us. If you fail to notify us that payment has been made, delays in despatching your order may occur. Please do not Direct Deposit until you receive our Proforma Invoice which includes the Freight charge.
* If paying by cheque, order will be despatched once cleared funds are available in our bank account.
* Credit Card payments can be made via our secure on-line website upon ordering. Alternatively you can phone through details.

Prices

All quoted prices are in Australian Dollars and are exclusive of GST. 10% GST will be added to all Australian orders.

Shipping

Freight is charged at cost. We determine the most economical way to freight your order and charge accordingly. Freight cost is determined by the weight and destination. We use Fastways courier or Australia Post, depending on whichever is most suitable for your delivery.

On-Line Access

All our products are available to order on our website. To register for access to our on-line store, please complete the "wholesale register" form. We will then contact you with your unique user name and password. If you are a current customer, please contact us for your log-in.

Once logged-in you will be able to commence ordering. Your order will be saved until such time you are ready to submit it. All previous orders can also be viewed.

When adding to your shopping cart, "1" refers to a unit which represents the minimum order quantity for that item. For example, ordering 1 unit of rub-ons equals 5 individual packets. The items per unit is clearly listed in the product description.

Claims/Refunds

Please notify us within 72 hours of receipt of your order if there are any damages or discrepancies. Claims for shortages will not be accepted after 72 hours.

Backorders

If we are unable to supply an ordered product, the item will not be included on your proforma invoice. We do not backorder.

If we have been holding an order awaiting your payment and in this time an item becomes unavailable, the proforma will be adjusted prior to credit card processing. However, if you direct deposit your payment which includes an out-of-stock item, we will offer you a substitution of the same value, or credit your account.